1. Our Approach to Privacy
Tatsuya Takeuchi, the operator of ThreadPort (the “Operator”), handles information collected in connection with the Service in accordance with applicable laws and this Privacy Policy.
2. Conversation Content
ChatGPT conversation text selected by you, images selected for export, and file generation are generally processed on your device. ThreadPort does not send or store that conversation text or those images on ThreadPort's external servers.
3. Information We Collect or Process
We may collect or process the following information only as needed to provide and operate the Service:
- Authentication information, such as your email address and user identifier
- Purchase information, subscription plan, subscription status, and payment-related identifiers
- Usage information needed to enforce plan limits, such as the number of Word exports
- Support requests and communication history
- Technical information needed to diagnose errors, secure the Service, and prevent abuse
Payment information such as full card numbers is processed by Stripe. ThreadPort does not directly collect or store your full card number.
4. How We Use Information
- To authenticate users and manage accounts
- To determine subscription access, provide paid features, and manage usage limits
- To process billing, subscriptions, cancellations, and related account matters
- To respond to support requests, investigate errors, and improve the Service
- To prevent abuse and maintain security
- To comply with legal obligations
5. Third-Party Services
The Service uses Google services for authentication and Stripe for payments and subscription management. Information processed by those providers is governed by their respective privacy policies and terms.
6. Sharing of Information
We do not sell personal information. We disclose personal information only with your consent, when required by law, or to service providers that need limited information to provide services on our behalf.
7. Security
We use reasonable safeguards appropriate to the size of the Service and the nature of the information to reduce the risk of unauthorized access, disclosure, loss, or damage.
8. Retention
We retain information only for as long as needed for the purposes described in this Policy, for subscription and account administration, or as required by law. Information that is no longer needed is deleted using reasonable methods.
9. Access, Correction, and Deletion
To request access to, correction of, restriction of, or deletion of personal information we hold about you, contact us at the address below. We may verify your identity and will respond as required by applicable law.
10. Changes to This Policy
We may update this Policy to reflect changes in law or the Service. Material changes will be announced on the official website.
11. Contact
Operator: Tatsuya Takeuchi
Email: support@threadport.popla-5.com
We generally respond within three business days.
This Policy is based on a general template and tailored to ThreadPort's data practices. It may be reviewed as laws or implementation details change, and professional advice may be obtained when appropriate.